Privacy Policy
Last updated: January 2025
At Zero, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services.
1. Information We Collect
Account Information
When you create an account or subscribe to Zero, we collect:
- Email address
- Name (if provided)
- Payment information (processed securely by Stripe; we do not store full card numbers)
- Billing address
Usage Data
To provide and improve our service, we collect:
- Number of separations performed
- Feature usage patterns
- Error logs and crash reports
- Timestamps of software usage
Device Information
For license validation and compatibility, we collect:
- Operating system type and version (macOS or Windows)
- Adobe Illustrator version
- Device identifier (for license management)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our software and services
- Process payments and manage subscriptions
- Track usage against your subscription limits
- Validate your license and prevent unauthorized use
- Send transactional emails (receipts, usage alerts, account updates)
- Provide customer support
- Improve our software and develop new features
- Detect and prevent fraud or abuse
3. Data Sharing
We do not sell your personal information. We may share data with:
- Stripe: Our payment processor. Stripe handles all payment transactions securely. See Stripe's Privacy Policy.
- Service providers: Third parties who assist in operating our business (hosting, analytics, customer support), bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or government request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, secure password hashing, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your account information for as long as your account is active or as needed to provide services. Usage data may be retained in aggregated, anonymized form for analytics purposes. After account deletion, we may retain certain information as required by law or for legitimate business purposes.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request your data in a portable format.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at support@sepzero.com.
7. Cookies and Tracking
Our website uses essential cookies for authentication and session management. We may use analytics tools to understand how visitors interact with our website. You can control cookies through your browser settings, though disabling cookies may affect functionality.
8. Children's Privacy
Zero is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Software after changes take effect constitutes acceptance of the updated policy.
10. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: